Privacy policy

Privacy Policy
Last updated: March 5, 2025

This Privacy Policy describes how Asmara Coffee ("we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from ea034e-12.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Compliance with South African Law

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) and other relevant South African data protection laws.

We may update this Privacy Policy from time to time. Any changes will be posted on the Site, and where required, we will notify you via email or other communication methods.

We collect personal information necessary to provide our Services, including:

• Contact details: Name, address, phone number, and email.

• Order information: Billing and shipping addresses, payment confirmation, and contact details.

• Account information: Username, password, and security details.

• Customer support information: Communications you have with us.

• Usage Data: IP address, browser type, device details, and browsing behavior.

We collect personal information in the following ways:

• Directly from you: When you place an order, register an account, or contact us.

• Automatically: Through cookies and tracking technologies when you use our Site.

• From third parties: Payment processors, marketing partners, and analytics providers.

We use your personal information for:

• Providing Services: Processing payments, fulfilling orders, and delivering products.

• Marketing: Sending promotional offers and advertising.

• Security & Fraud Prevention: Protecting our Site and customers from fraud or unauthorized access.

• Legal Compliance: Complying with South African laws and regulations.

We use cookies to enhance your experience and analyze Site traffic. You can control cookie preferences in your browser settings.

For information about Shopify cookies, visit: Shopify Cookie Policy

We do not sell your personal information. However, we may share your data with:

• Service providers: For payment processing, shipping, and IT support.

• Marketing partners: To provide relevant advertisements.

• Legal authorities: If required by law or legal proceedings.

We ensure that third parties comply with POPIA regulations when handling your personal information.

Under POPIA, you have the following rights:

• Access & Correction: Request access to or correction of your personal data.

• Deletion: Request deletion of your data, subject to legal retention requirements.

• Objection: Object to direct marketing communications.

• Data Portability: Request a copy of your data in a readable format.

• Withdraw Consent: Revoke consent where processing is based on consent.

To exercise these rights, contact us at sales@asmaracoffee.co.za.

We retain your data for as long as necessary to fulfill our services and comply with legal obligations. We implement reasonable security measures to protect your information from unauthorized access or disclosure.

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors.

If we transfer your data outside South Africa, we ensure that adequate protections are in place, as required by POPIA.

If you believe your data protection rights have been violated, you can contact the Information Regulator of South Africa:

• Website: https://www.justice.gov.za/inforeg

• Email: complaints.IR@justice.gov.za

You may also contact us directly at sales@asmaracoffee.co.za or visit us at 51 5th St, Wynberg, Sandton, GP, 2090, South Africa.

Asmara Coffee Team